Weekend IT Help Desk Technician Job at Red Cup IT, Inc., Remote

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  • Red Cup IT, Inc.
  • Remote

Job Description

The Weekend IT Help Desk Technician provides technical support and assistance to end-users primarily during weekend shifts. This role involves troubleshooting hardware, software, and network issues, ensuring timely resolution, and delivering excellent customer service in a fast-paced environment.

Key Responsibilities

  • Act as the first point of contact for IT-related issues reported by users via phone, email, or ticketing system during weekend shifts.
  • Diagnose, troubleshoot, and resolve technical problems related to desktop/laptop hardware, software applications, printers, and network connectivity.
  • Assist with user account management tasks such as password resets and access permissions.
  • Document support requests, solutions, and escalation steps accurately in the ticketing system.
  • Provide clear instructions and guidance to users on IT tools and best practices.
  • Escalate complex issues to higher-level IT teams or specialists when necessary.
  • Assist in maintaining IT asset inventory and supporting routine system maintenance tasks.
  • Contribute to knowledge base articles and FAQs to improve support resources.
  • Follow up with users to confirm issue resolution and gather feedback.

Requirements

  • Proven experience in help desk or technical support roles, preferably in a corporate or IT service environment.
  • Familiarity with common operating systems such as Windows and macOS.
  • Strong troubleshooting skills for hardware, software, and networking issues.
  • Basic knowledge of Active Directory and user account management.
  • Excellent communication and customer service skills.
  • Ability to work independently during weekend shifts.
  • Availability to work weekends, with flexibility for occasional extended hours.

This weekend role focuses on hands-on technical support during non-business hours, ensuring consistent IT assistance and user satisfaction outside of the regular workweek.

Job Tags

Remote job, Part time, Shift work, Weekend work,

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