Job Description

Job Description

This role will play a pivotal role in supporting the development and execution of Chase’s editorial strategy for social channels. Working closely with the Head of Content and Creative Production, you will help strengthen brand presence and elevate our voice across platforms and be responsible for managing the day-to-day editorial operations, maintaining a robust content calendar, and ensuring the highest standards of quality and consistency in all social content. 

As a Deputy Editor Vice President within Consumer & Community Banking, you will coordinate content production alongside the Video Production Manager, manage schedules, and ensure timely delivery of stories, while collaborating with cross-functional partners to align content with business goals. A keen eye for building decks to effectively communicate the strategy behind Chase’s social media channels is essential, as is a strong understanding of SEO (Search Engine Optimization), AEO (Answer Engine Optimization), and GEO (Generative Engine Optimization) to maximize content reach and impact. As a key contributor to our social content strategy, you will ensure every story is crafted to maximize engagement and relevance by leveraging the distinct formats, features, and audience behaviors of each social platform. In addition, you will be a strategic thinker and a hands-on executor, with a proven ability to unify customer touch points into a compelling, cohesive narrative. 

Job responsibilities  

• Manage an editorial calendar that aligns with Chase’s business objectives, guiding the balance between storytelling, product-focused messaging, and thought leadership. 

• Lead by example with hands-on writing for key campaigns and initiatives, while reviewing and editing content produced by internal team members, upholding the highest standards for grammar, clarity, and tone. 

• Research, write, and script engaging content, with a focus on financial health, for both paid and organic social channels, leveraging interviews with subject matter experts at the firm to ensure Chase’s social media platforms deliver actionable, relevant, and accessible information to help audiences make the most of their money. 

• Maintain Chase’s editorial voice, ensuring consistency and clarity across all platforms. 

• Translate executive vision into clear editorial strategies, providing direction and feedback to copywriters to ensure deadlines are met, and content elevates the Chase brand. 

• Implement editorial content to strengthen Chase’s position as a leader in financial services, crafting narratives that resonate with a broad range of audiences, from Starter to Affluent demographics. 

• Review content performance data to identify what resonates with audiences, providing actionable insights and recommendations to refine editorial strategy and optimize future content. 

• Create compelling decks and presentations that articulate the editorial approach, demonstrate the value and impact of the Chase Social team, and inspire stakeholders to support the team’s strategic vision. 

• Leverage expertise in SEO, AEO, and GEO to optimize editorial content for maximum discoverability, relevance, and impact across all digital channels. Continuously monitor and adapt strategies to align with evolving search and generative engine algorithms, ensuring Chase’s content reaches and resonates with target audiences. 

Required qualifications, capabilities, and skills:

• 7+ years of experience in journalism, editorial, or content strategy, with a proven track record in digital media, publishing, brand storytelling, or related fields

• Demonstrated ability to translate strategic priorities into engaging editorial concepts and initiatives. 

• Exceptional writing, editing, and storytelling skills, including video scripting and content creation for social media platforms. 

• Experience building and presenting decks to communicate strategy and results. 

• Deep understanding of digital media trends, social platforms, and audience engagement tactics. 

• Strong knowledge of SEO, AEO, and GEO best practices. 

• Self-motivated, team-oriented, and able to thrive in a fast-paced, high-volume environment. 

• Experience managing, training, and developing editorial teams. 

• Strong creative problem-solving and project management skills, excellent communication and interpersonal skills and ability to manage complex projects, deadlines, and budgets. 

• Awareness of industry trends, technology, and audience interests. 

• Experience supporting influencer partnerships and campaigns, with knowledge of influencer marketing trends and best practices. 

Preferred qualifications, capabilities, and skills:

• Experience within financial services or consumer brands 

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Marketing & Communications teams shape the firm’s brand and protect and grow the firm’s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.

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