Job Description

DEPARTMENT: Claims Administration
POSITION: Claims Adjuster
REPORTING TO: Claims Supervisor
The Company: Smart AutoCare (SAC) is people taking care of people. We provide consumer protection products within the automotive industry, with integrity and longevity in mind.
Our Adjusters: We hire the best employees to serve our customers. As a Claims Adjuster in our Claims Administration Department, you will be part of a special team that plays a critical role in our claims process. In this role you will work with customers, vehicle inspectors and repair facilities to determine the cause of failure.
Job Duties
Verify information set-up on claims, to determine if the customer's complaint, the diagnosis, the failed parts are documented and justified the approved repair.
Verify repair costs are performed within industry standards.
Verify repair information to determine if coverage was within the limits of the service contract.
Interface with customers, agents, dealers to complete all investigations of claims.
Complete a fair settlement of the claim.
Contribute to team effort by accomplishing related results as needed.
Verify claims are processed following the policy and procedure established by Smart Autocare
Job Qualifications
Proven work experience as a team leader or supervisor
1 to 2 years of Claims processing experience
2-3 years leadership experience
Spanish fluency/Bilingual a plus
Current or previous ASE Certification preferred.
Minimum 3 years of hands-on automotive repair and diagnosis experience.
Parts and Labor Guide familiarity.
Intermediate knowledge of Windows-based computer programs.
Exceptional customer service and communication skills.
Ability to read, analyze and interpret general business correspondence or technical procedures.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Job Tags

Contract work, Work experience placement,

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