At OneTouch Direct , we pride ourselves on being a premier provider of contact center solutions for renowned Fortune 500 companies. We are currently searching for a highly skilled Call Center Supervisor to join our dedicated team. If you are driven, passionate about customer service, and possess excellent leadership qualities, this is an opportunity for you!
As a Call Center Supervisor, your role will be pivotal in ensuring our agents excel in delivering superior service and achieving performance excellence. You will oversee daily operations within the call center and work closely with management to implement effective strategies that enhance customer experience and operational efficiency.
Key Responsibilities:
Lead, mentor, and inspire a team of call center agents to achieve and exceed performance metrics.
Monitor and coach team members on best practices, call handling techniques, and customer service skills.
Conduct performance evaluations and provide constructive feedback to facilitate professional development.
Analyze operational data and generate reports that inform decision-making and identify areas for improvement.
Collaborate with other departments to align goals and integrate customer feedback into service improvement initiatives.
Ensure compliance with all company policies, procedural guidelines, and customer service standards.
If you're ready to join a dynamic team that strives for excellence and values its employees, apply now and be a part of OneTouch Direct!
...Bellows Plumbing, Heating, Cooling & Electricalis looking to hire experienced Sales Consultants to profitably sell HVAC equipment for our rapidly growing company. You must have experience closing deals in the $10-30,000+ range and aren't afraid of selling big ticket items...
...Licensed Life Insurance Agent Company: GIA Legacy Planning Location: Remote Position... ..., supports colleagues, and actively works towards shared goals while maintaining a... ...integrity. Why Join Us? Work from home 100% remote position with flexible hours...
...accept applications through our site,Accordus.com ( Please apply there directly to be considered for this position.* JOB TITLE: Virtual Assistant REPORTS TO: Executive SCOPE OF POSITION: The Virtual Assistant role is a part-time, contractor position within the...
...Description Sharecare is the leading digital health company that helps people no matter... ...place. Our comprehensive and data-driven virtual health platform is designed to help... ...through NBC-HWC or CHES only The Health Coach is part of a multi-disciplinary team that...
...Job Overview: Local UDS Driver - South Bend, IN About the Role Local UDS Drivers... .... They will manually unload their trucks using a hand dolly, build rapport with our... ...by the customer. No previous experience is required and Drivers will receive hands...