Job Description

This is a remote position.

24/7 servicing of inbound calls for roadside assistance and other service  requests from client’s customers and/or client account representatives for assistance with items such as:

• a vehicle that won’t start

• flat tire(s)

• keys locked inside a car

• vehicle out of gas

• vehicle in an accident

• Place outbound calls to listed Service Providers to secure appropriate  towing assistance to resolve the customer’s needs

• Possible outbound calls to client, client’s customers and/or client account  representatives for status and clarification purposes.

• Transferring of inbound calls or outbound calls to other client-designated  internal support departments or client account representatives.

• Outbound coordination to client’s independent service providers.

• Possible follow up calls to independent service providers for clarification  and/or additional calls for secondary services.

• Probing to identify the need of the customer based on  vehicle inoperable situation

• Identifying the customer’s location using Google Maps  and other client tools

• Providing policy coverage details based on the specific  client program

• Securing a Service Provider to assist the customer, based  on the parameters of the policy’s program

• Providing status updates to customers calling after the  initial request for assistance was processed

• Must speak English and Spanish fluently  

Requirements

Please click this link for the Basic PC Requirements  Computer Specifications  

Please note that more detailed equipment information is required and S & E Group will provide this detailed information and support once you complete the process of joining our team. 

Benefits

• Select the company you want to work for within our client base.
  
• Work from home
  
• Flexible schedule 
  

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