Job Description
Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Restaurant Host. Are you someone whoispassionateaboutpeople,drivenby purpose, andcleverin your approach? If so keep on reading!! Here atArlowe strive to create a sense of awe that leaves those we touch wanting more”…..
The host plays a critical role in the guest experience, as he/she is the first and last person whom will interact with our guests. By definition, a host is ‘the person who receives or entertains other people as guests’. You are responsible for setting the tone!
RESPONSIBILITIES AND AUTHORITIES:
*
Always treats guests with courtesy and respect in a variety of situations.
*
Displays honesty & integrity.
*
Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity.
*
You build strong partnerships with internal customers and outside vendors
SPECIFIC DUTIES:
*
Responsible for welcoming and greeting all guests.
*
Responsible for knowing restaurant and company information, including, but not limited to, hours of operations, directions, awareness of neighborhood, sister properties, and names and titles of corporate employees.
*
Responsible for recognizing regular and VIP guests.
*
Use personality and hospitality skills to provide a seamless and memorable guest experience.
*
Dress professionally in clean and presentable attire, and never forgetting to wear a smile.
*
Check guests in.
*
Walk guests to tables and engage in conversation while doing so.
*
Pull out chairs and present menus individually.
*
Listen to guests’ complaints and work to diffuse any unhappy guest situations. Utilize management to help.
*
Master the operations of the Open Table system.
*
Complete all opening and closing side work as assigned.
*
Interact with fellow employees and guests in a cheerful, professional manner.
*
Communicate with the Maitre’d any open tables, long waits, or guest issues.
*
Courteously handle and apologize for any tables waiting past their reservation time.
*
Welcome all guests with the same hospitality you would extend to guests in your home.
*
Responsible for wishing all guests a warm farewell.
*
Handle reservations.
*
Answer all phone calls with a warm, inviting & professional tone.
*
Cater to all guest needs & requests by communicating via email & telephone.
*
Confirm all reservations 1 day prior.
*
Communicate all Event Inquires to the Sales Team.
*
Forward all phone messages.
*
Handle all credit card authorizations for guests.
*
Acquire all credit card Information for Itemized receipts and credit card disputes.
*
Forward all lost and found inquires to management.
*
Maintain an efficient and accurate reservation system (Open Table or any other system we may use).
*
Have a working understanding of all basic restaurant Information.
*
Understands complete floor plan & service flow of the restaurant.
*
Communicate all necessary information including VIP reservations, cancellations and guest issues with the Restaurant Managers and the Maitre’d.
*
Keep reservations office clean and organized.
*
Always remember that the guests’ phone interactions with host are a very important part of the dining experience; you will be the diner’s first impression of the restaurant.
REQUIREMENTS:
*
1-2 years of similar experience
*
Understanding the reservations system (Open Table)
Position: Host
SUMMARY DESCRIPTION:
Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Restaurant Host. Are you someone whoispassionateaboutpeople,drivenby purpose, andcleverin your approach? If so keep on reading!! Here atArlowe strive to create a sense of awe that leaves those we touch wanting more”…..
The host plays a critical role in the guest experience, as he/she is the first and last person whom will interact with our guests. By definition, a host is ‘the person who receives or entertains other people as guests’. You are responsible for setting the tone!
RESPONSIBILITIES AND AUTHORITIES:
*
Always treats guests with courtesy and respect in a variety of situations.
*
Displays honesty & integrity.
*
Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity.
*
You build strong partnerships with internal customers and outside vendors
SPECIFIC DUTIES:
*
Responsible for welcoming and greeting all guests.
*
Responsible for knowing restaurant and company information, including, but not limited to, hours of operations, directions, awareness of neighborhood, sister properties, and names and titles of corporate employees.
*
Responsible for recognizing regular and VIP guests.
*
Use personality and hospitality skills to provide a seamless and memorable guest experience.
*
Dress professionally in clean and presentable attire, and never forgetting to wear a smile.
*
Check guests in.
*
Walk guests to tables and engage in conversation while doing so.
*
Pull out chairs and present menus individually.
*
Listen to guests’ complaints and work to diffuse any unhappy guest situations. Utilize management to help.
*
Master the operations of the Open Table system.
*
Complete all opening and closing side work as assigned.
*
Interact with fellow employees and guests in a cheerful, professional manner.
*
Communicate with the Maitre’d any open tables, long waits, or guest issues.
*
Courteously handle and apologize for any tables waiting past their reservation time.
*
Welcome all guests with the same hospitality you would extend to guests in your home.
*
Responsible for wishing all guests a warm farewell.
*
Handle reservations.
*
Answer all phone calls with a warm, inviting & professional tone.
*
Cater to all guest needs & requests by communicating via email & telephone.
*
Confirm all reservations 1 day prior.
*
Communicate all Event Inquires to the Sales Team.
*
Forward all phone messages.
*
Handle all credit card authorizations for guests.
*
Acquire all credit card Information for Itemized receipts and credit card disputes.
*
Forward all lost and found inquires to management.
*
Maintain an efficient and accurate reservation system (Open Table or any other system we may use).
*
Have a working understanding of all basic restaurant Information.
*
Understands complete floor plan & service flow of the restaurant.
*
Communicate all necessary information including VIP reservations, cancellations and guest issues with the Restaurant Managers and the Maitre’d.
*
Keep reservations office clean and organized.
*
Always remember that the guests’ phone interactions with host are a very important part of the dining experience; you will be the diner’s first impression of the restaurant.
REQUIREMENTS:
*
1-2 years of similar experience
*
Understanding the reservations system (Open Table)
Hourly $22 / Hour
Job Tags
Hourly pay, Full time, Work at office,