Front Desk Agent Job at Excel Hotel Group, Chula Vista, CA

WXBvditIL29SajNBV2wyTWpvNi9tU2M9
  • Excel Hotel Group
  • Chula Vista, CA

Job Description

Job Summary

The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.

Responsibilities

  • Welcomes guests in a friendly, prompt and professional manner.
  • Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
  • Up-sells rooms whenever possible to maximize hotel revenue.
  • Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
  • Issues, controls and releases guest safe-deposit boxes.
  • Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

  • 1-2 years customer service experience.
  • Ability to stand for 8 hours
  • Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

  • Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
  • We offer an excellent travel discount program.
  • Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

Job Tags

Full time,

Similar Jobs

Beths Beautiful Destinations

Travel Specialist - Remote (Work From Home) Job at Beths Beautiful Destinations

 ...This is a remote position. Travel Specialist Remote (Work From Home) Are you passionate about travel and enjoy helping people plan...  ...customer experience. Key Responsibilities Consult with clients to understand travel preferences, budget, and expectations... 

MS Incorporated

Community Outreach Assistant - Entry Level Job at MS Incorporated

 ...help connect, support, and empower local communities . This entry-level role provides hands-on experience in community engagement, nonprofit...  ...Passion for community engagement, nonprofit work, or social impact Excellent verbal and written communication skills... 

Gamer Women

Video Game QA Tester — Find Bugs & Improve Gameplay Job at Gamer Women

 ...A leading video game company located in San Francisco is looking for video game testers. The role involves playing games, identifying bugs, and compiling reports. Candidates should have a fundamental understanding of gaming controls and Microsoft suites. This position... 

Target

Product Designer - Furniture Job at Target

 ...helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. A role with the Design organization means the opportunity to start from scratch and create something truly original. Are you a design expert who can... 

KeyBank

Risk Manager Job at KeyBank

 ...staff in accordance with applicable laws/regulations, industry standards, PSA/Servicing Agreements, Internal Audit findings and risk management testing. The third is to coordinate and deliver all annual compliance on or before contractual due dates. Essential Job...