SUMMARY:
Guides, directs and oversees all hotel departments and personnel. Must possess the ability to manage subordinate personnel in all activities to ensure an overall efficient and profitable operation for the resort. Must have excellent promotional, public relations and guest service skills. Exercises sound judgement in order to enhance the image of the property and stimulate business for the hotel. Responsible for guest satisfaction, maximizing room occupancy and average daily rates. Oversees all front office activities and resolves guest problems. Manages supervisors and other team members. Responsible for meeting or surpassing all departmental goals and objectives.
ESSENTIAL DUTIES & RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All Employees must be knowledgeable to all Company policies and procedures.
QUALIFICATIONS & REQUIREMENTS :
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT :
ACCESSIBILITY:
Disclaimer: The duties and responsibilities identified in this position description are illustrative only and are in no way intended to be a complete list of activities that may be required of an incumbent. The information contained in this is for compliance with the American Disabilities Act (ADA) and is not an exhaustive list of duties performed for this position. Additional duties are performed by the individual currently holding this position and additional duties may be assigned.
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