Job Description

Since 2002, TicketNetwork has served the ticketing and event industry as the go-to platform team for promoters, venues, and resale operators looking to manage and grow their ticketing business. Offering cutting edge e-commerce technology, affiliate marketing, and unrivaled expertise in the entertainment industry, TicketNetwork has been providing top-tier, customizable solutions to provide great service to consumers and clients alike.

We’re excited to announce an opportunity to advance your career as a Contact Center Associate I.

Primary Responsibilities.

• Fielding inbound support calls and emails, with the intent of resolving all first level support.
• Contacting supply teams via telephone to discuss and confirm delivery details, and updates.
• Relaying delivery information to clients
• Acting as a liaison via internal chats and email communications between retail clients and the Fulfillment Team
• Fields inbound support calls for partner sites
• Troubleshooting and answering general questions related to client ticket requests
• Contacts Broker partners via telephone to discuss and confirm delivery details, and updates
• Coordinates delivery updates with clients
• Communicates with other internal departments as necessary
• Other tasks as assigned by management

Required Experience.

• At least one year of experience working in a high volume call center job.
• At least one year of experience in a professional customer service position

Other Requirements.

• This position is 100% remote. Candidates must have a home office setup to be able to work remotely.

Shift

• 100% remote.
• Full time
• At least one weekend day (Saturday or Sunday) required

Job Tags

Full time, Home office, Shift work,

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