Contact Center Associate I ( Remote position) Job at TicketNetwork, Arlington, TX

WjVzby9YcnNRVDNKV2xpTWlJRzVueU5ybkE9PQ==
  • TicketNetwork
  • Arlington, TX

Job Description

Since 2002, TicketNetwork has served the ticketing and event industry as the go-to platform team for promoters, venues, and resale operators looking to manage and grow their ticketing business. Offering cutting edge e-commerce technology, affiliate marketing, and unrivaled expertise in the entertainment industry, TicketNetwork has been providing top-tier, customizable solutions to provide great service to consumers and clients alike.

We’re excited to announce an opportunity to advance your career as a Contact Center Associate I.

Primary Responsibilities.

  • Fielding inbound support calls and emails, with the intent of resolving all first level support.
  • Contacting supply teams via telephone to discuss and confirm delivery details, and updates.
  • Relaying delivery information to clients
  • Acting as a liaison via internal chats and email communications between retail clients and the Fulfillment Team
  • Fields inbound support calls for partner sites
  • Troubleshooting and answering general questions related to client ticket requests
  • Contacts Broker partners via telephone to discuss and confirm delivery details, and updates
  • Coordinates delivery updates with clients
  • Communicates with other internal departments as necessary
  • Other tasks as assigned by management

Required Experience.

  • At least one year of experience working in a high volume call center job.
  • At least one year of experience in a professional customer service position

Other Requirements.

  • This position is 100% remote. Candidates must have a home office setup to be able to work remotely.

Shift

  • 100% remote.
  • Full time
  • At least one weekend day (Saturday or Sunday) required

Job Tags

Full time, Home office, Shift work,

Similar Jobs

LPC Personnel, Inc

Data Entry Clerk Job at LPC Personnel, Inc

 ...We are seeking a detail-oriented Data Entry Clerk to accurately input, update, and maintain information across company systems. This role...  ...organizational skills Proficiency in Microsoft Office (Word, Excel, Outlook) Ability to manage multiple tasks and meet deadlines... 

Terminix

Database Marketing Manager Job at Terminix

Database Marketing Manager Location Memphis, TN (Downtown area) : Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader... 

Stepan Company

Director, Corporate Communications Job at Stepan Company

 ...Job Description The Director of Corporate Communications is responsible for all internal and key external communications, including developing short-term and long-term communications strategies that support the company to achieve its strategic business objectives,... 

SPIE Schweiz AG

CISO 80-100% Job at SPIE Schweiz AG

 ...Der CISO ist verantwortlich fr die ganzheitliche Steuerung und Weiterentwicklung der Informationssicherheit und des Datenschutzes innerhalb der SPIE Schweiz. Weiterentwicklung der Informationssicherheitsstrategie und kontinuierliche Weiterfhrung der ZeroTrust Strategie... 

LanceSoft

Travel Interventional Radiology Technologist - $3,711 per week Job at LanceSoft

 ...Interventional Radiology Technologist ~ Discipline: Allied Health Professional ~ Start Date: 02/09/2026~...  ..., LPNs/LVNs, Social Workers, Medical Assistants, and Certified Nursing Assistants to work in Acute Care Centers, Skilled Nursing Facilities, Long-Term Care...