Contact Center Associate I ( Remote position) Job at TicketNetwork, Arlington, TX

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  • TicketNetwork
  • Arlington, TX

Job Description

Since 2002, TicketNetwork has served the ticketing and event industry as the go-to platform team for promoters, venues, and resale operators looking to manage and grow their ticketing business. Offering cutting edge e-commerce technology, affiliate marketing, and unrivaled expertise in the entertainment industry, TicketNetwork has been providing top-tier, customizable solutions to provide great service to consumers and clients alike.

We’re excited to announce an opportunity to advance your career as a Contact Center Associate I.

Primary Responsibilities.

  • Fielding inbound support calls and emails, with the intent of resolving all first level support.
  • Contacting supply teams via telephone to discuss and confirm delivery details, and updates.
  • Relaying delivery information to clients
  • Acting as a liaison via internal chats and email communications between retail clients and the Fulfillment Team
  • Fields inbound support calls for partner sites
  • Troubleshooting and answering general questions related to client ticket requests
  • Contacts Broker partners via telephone to discuss and confirm delivery details, and updates
  • Coordinates delivery updates with clients
  • Communicates with other internal departments as necessary
  • Other tasks as assigned by management

Required Experience.

  • At least one year of experience working in a high volume call center job.
  • At least one year of experience in a professional customer service position

Other Requirements.

  • This position is 100% remote. Candidates must have a home office setup to be able to work remotely.

Shift

  • 100% remote.
  • Full time
  • At least one weekend day (Saturday or Sunday) required

Job Tags

Full time, Home office, Shift work,

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