Job Description

Clinical Support Specialist

Midland, Michigan

Pain Management Group is currently seeking a Clinical Support Specialist to join their team in Midland, Michigan . The Clinical Support Specialist is responsible for collaborating with PMG Operations to lead and support ongoing training, process adherence, and program growth within our MyMichigan pain program relationships. This position will expand PMG’s capacity within the MyMichigan partnership to proactively support program expansion and growth needs while ensuring clinical processes are effectively delivering the highest quality of patient care with a collaborative team approach.

What we can offer YOU:

• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Disability insurance
• Pay: $70,000 – $90,000/year, offer dependent on experience

Schedule:

• Full time
• Monday to Friday
• Partially remote, primarily on site at PMG’s MyMichigan Health pain programs
• This position requires 50-75% travel, and remaining time is spent working remotely from home. Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

The right candidate will have:

• Associates or Bachelor’s Degree in Nursing required
• Active RN license in the state of Michigan
• Minimum 5-10 years of nursing or clinical experience, preferably in pain management, outpatient specialty care, or related setting
• Strong clinical knowledge, including workflows, patient care standards, and compliance requirements
• Proven experience in staff education, training, mentoring, and reinforcing process adherence
• Background in program implementation, quality improvement, and clinical operations.
• Skilled in workflow analysis, problem-solving, and recommending process improvements
• Proficiency with EHR systems (Epic preferred), Microsoft Office, and other healthcare technology tools
• Excellent communication and collaboration skills to work effectively with physicians, staff, and administrative teams
• Highly organized, adaptable, and able to manage multiple priorities in a growing program environment
• Committed to patient-centered care and continuous operational improvement

Our Clinical Support Specialist will:

• Serve as a liaison between PMG, MyMichigan Health, and clinic staff to bridge communication gaps and proactively support effective process execution
• Routinely shadow in clinic and in procedures to ensure effective process flow and help troubleshoot any issues or concerns
• Perceive opportunities for improvement and elevate proposed solutions to the RDO to collaborate on process improvements to ensure a unified, consistent, team-centered approach
• Lead initial and ongoing training for clinic staff on pain program protocols, workflows, and best practices within the pain program(s)
• Support routine audits with program RDO/RMO and follow up on any identified areas for additional training or support
• Oversee continuous process improvement and develop supporting materials for clinic processes and daily operations
• While not directly providing patient care, promote and support processes that improve patient experience and outcomes, and ensure staff are equipped with the tools and knowledge to provide compassionate, high-quality care
• Generally assist with billing and coding issues as necessary

About Us: Pain Management Group (PMG) partners with hospitals to manage socially and medically responsible pain management centers that deliver outstanding clinical care with quantifiable outcomes. Through PMG’s model of clinical accountability and integrated team process, PMG partner hospitals and contracted providers strengthen their communities by offering safe and responsible pain treatment and helps patients dealing with chronic pain regain function for their daily life activities using multiple modalities of care. PMG offers individuals an opportunity to make a difference within the greatest national healthcare crisis of their lifetime by providing our communities with safe, responsible, and accountable pain management treatment. We are looking for people who are hungry, humble, and smart to grow with us and become leaders of influence. We strive to create a workplace full of talented, hard-working servant leaders who are given the opportunity to contribute to the growth and development of an organization making a difference in our communities.

If you feel as though you would make a great fit for this position, please submit a current resume for review!

We partner with health systems and independent hospitals to provide safe and responsible pain management care in the communities they serve. Our partners are provided with the blueprint and ongoing program management resources to cultivate a robust, outpatient pain management service line through Balanced treatment approach, Hosital-based model, Program sustainability, Quantifiable outcomes and results.

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