GSR Group proudly owns and operates Wingstop franchise locations, providing outstanding food and exceptional service to our guests. We’re expanding our support team to include a Live Chat Representative who will serve as the first point of contact for customers reaching out through our online platforms. This role is essential in ensuring a seamless and positive experience for every guest, whether they’re asking about menu items, orders, or employment opportunities.
Job Details
We are seeking a reliable, articulate, and customer-focused Chat Agent to provide real-time support and assistance to clients through online chat platforms. The ideal candidate will possess strong communication and problem-solving skills, ensuring every interaction delivers a professional and satisfying customer experience. As a Chat Agent, you will represent the company’s voice, respond to inquiries, resolve issues, and provide accurate information promptly and efficiently.
Key Responsibilities:Respond to customer inquiries via live chat, messaging platforms, or email in a timely and professional manner.
Provide accurate information about products, services, orders, or company policies.
Handle multiple chat sessions simultaneously while maintaining attention to detail and professionalism.
Identify customer needs, provide appropriate solutions, and ensure satisfaction with each interaction.
Escalate complex or unresolved issues to higher support levels or management as needed.
Maintain up-to-date knowledge of company offerings, promotions, and procedures.
Accurately document customer interactions, feedback, and resolutions within internal systems.
Collaborate with team members and departments to improve response processes and customer experience.
Meet or exceed established performance metrics, including response time, accuracy, and customer satisfaction scores.
Uphold company standards for tone, accuracy, and professionalism across all written communications.
Excellent written communication skills and attention to grammar, spelling, and tone.
Strong problem-solving and critical-thinking abilities.
Ability to multitask and manage multiple chat sessions efficiently.
Customer-oriented mindset with patience and empathy.
Proficiency with computers, web browsers, and customer service software or CRM tools.
Ability to adapt quickly to new tools, systems, or procedures.
Prior experience in customer service, live chat, or online support is preferred but not required.
High school diploma or equivalent required; additional education or training in communication or business is a plus.
Fully remote or hybrid depending on company structure.
Requires a quiet workspace, stable internet connection, and reliable computer.
Flexible schedules may be available to accommodate different time zones.
Paid training and onboarding provided for new hires.
...Job Title: Brewery Sales Representative Department: Brewery Reports To: Restaurant & Brewery Operations Director FLSA Status... ...Brewery/ Casino for the purpose of delivering bottles and keg beer. Invoicing and tracking all sales to offsite accounts....
Job Summary: Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: ~100% full coverage of healthcare for you and your eligible dependents ~ Tuition paid upfront at network schools ~ Free lunch ~ Free parking ~ Free theme...
...Serving as trusted outside counsel and long-term advisors, we work directly with business owners to guide their strategic estate and tax planning. The ideal candidate will: Build and maintain strong client relationships Understand clients' unique personal...
...Qualifications EDUCATION ~ AS Degree or higher level degree in Science, Healthcare, or a related field, to include graduate of foreign medical school. EXPERIENCE Minimum: Must possess strong problem solving, analytical skills and process management skills...
...need to create engaging and magical experiences for children. What You'll Do You will be matched with opportunities to be a Sports Class assistant for 1-2 hour shiftsat schools, buildings and communitiesacross New York City. These classroom assisting...