Chat Agent Job at Greentown Productions, Remote

WlpncS9ucmxSVG5MV1YyQWpvNittaUpvbUE9PQ==
  • Greentown Productions
  • Remote

Job Description

  • Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
  • Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
  • Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
  • Maintain a high level of professionalism and customer service etiquette in all interactions.
  • Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
  • Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
  • Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
  • Collaborate with team members and other departments to ensure consistent and effective customer support.
Chat Agent Requirements and Qualifications
  • High school diploma or equivalent; college degree preferred.
  • Excellent written communication skills with a strong command of grammar and spelling.
  • Previous customer service or chat support experience is a plus but not required.
  • Strong problem-solving skills and the ability to think quickly and logically.
  • Proficiency in using computers and familiarity with chat and messaging platforms.
  • Ability to multitask effectively and handle multiple chat conversations simultaneously.
  • Empathy, patience, and a customer-focused attitude.
  • Willingness to work flexible hours, including evenings, weekends, and holidays if required.
  • Team player with strong interpersonal skills.
  • Ability to adapt to changing processes and technologies.

Job Tags

Flexible hours, Afternoon shift,

Similar Jobs

Stay Green

Gardener Job at Stay Green

 ...EXPERIENCE & TRAINING: The Gardener must have the ability to communicate well in Spanish and be willing to learn to communicate in English. Gardeners must successfully pass the SGI Technical/Horticultural Skill Training Tests Level I & II. The Gardener must also be... 

Carle Health

Certified Medical Assistant - Maternal Fetal Medicine Job at Carle Health

Overview:The Certified Medical Assistant / Registered Medical Assistant performs routine administrative and patient care support duties in a medical practice to assist medical and/or nursing staff in the examination and treatment of patients and ensures that the office... 

Vontive

Appraisal Coordinator Job at Vontive

 ...As a Collateral Analyst you will be responsible for managing all aspects of the appraisal ordering process and the appraisal review process. Your responsibilities will include: Research property and market data Order and monitor appraisals, BPOs, AVMs, and other... 

Midwest Manufacturing

Maintenance Manager Job at Midwest Manufacturing

 ...The Maintenance Manager oversees alldaily maintenance operations. This person will work with the Plant Manager to ensure all equipment is regularly serviced and operational for use within the plant. Primary Responsibilities: ~Ensure regular and preventative maintenance... 

State of Colorado

Forensic - health professional Job at State of Colorado

 ...Forensic Navigator - Health Professional III Print ( Apply ? Forensic Navigator - Health Professional III Salary...  ...information between agencies and departments. The Navigators act as care coordinators working to ensure that all internal and external stakeholders...