Job Description

Position Summary:

The position is responsible for prompt and thorough investigation and coverage evaluation of routine to complex residential catastrophe property claims.

Essential Functions:

• End-to-end handling of catastrophe claims, including both field and desk handling activities
• Coordination and oversight of adjusting activity with third-party vendors and independent adjusting firms during large-scale event responses
• Supporting logistics of mobilizing the catastrophe plan/team
• May be called upon to support logistics of the catastrophe response process such as first notice of loss, claim assignment, adjuster mobilization, etc.
• Providing regular reporting to Management on the performance of catastrophe and third-party adjusting resources
• Prompt and courteous servicing of property claims including insured, and agency contact and follow through.
• Communicate and interact with a variety of individuals to foster the timely resolution of claims- including, but not limited to policyholders, public adjusters, field adjusters, internal departments, attorneys, vendors, and experts.
• Timely identification, analysis and resolution of coverage issues arising in claims investigation.
• Factual investigation of cause of loss.
• Preparation and submission of detailed estimates of damaged property.
• Maintain proper file documentation reflecting claim adjustment.
• Coverage and Settlement Letters completed and reviewed with applicable parties.

Required Education and Experience:

• Minimum HS Diploma or equivalent
• Must maintain a Florida licensed All-Lines adjuster (620), and yearly Continuing Education as required by licensing division of DFS.

• 3+ years of property claims adjustment experience.

• Knowledge of property insurance policy and coverage analysis.
• Strong skills and experience with Xactimate estimating program.

Preferred Qualifications:

• Professional designation or degree.

Essential Skills:

• Excellent verbal and written communication skills.
• Strong interpersonal skills to provide an exceptional customer experience
• Strong organizational and time management skills.
• Must be able to work under deadlines.
• Proficient in MS Office, including Word, Excel, PowerPoint, Teams and Outlook.

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