Business Analyst - BA25-28896 Job at NavitsPartners, Pontiac, MI

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  • NavitsPartners
  • Pontiac, MI

Job Description

Position Title: Business Analyst

Duration: 2+ Years (Contract)

Location: Pontiac, MI (Hybrid)

Position Summary:
We are seeking an experienced Business Analyst to join the Application Services team in a hybrid work environment. The ideal candidate is a hands-on, self-starter with strong critical thinking skills, technical knowledge, and the ability to work collaboratively across teams. This role involves process re-engineering, requirements gathering, testing, and supporting multiple applications through upgrades, enhancements, and incident resolution.

Key Responsibilities:

  • Implement process re-engineering, develop business requirements, use cases, and test scripts using industry-accepted practices.

  • Conduct business process analyses and needs assessments to align IT solutions with business objectives.

  • Collaborate with programmers to understand user needs and adapt user procedures to final program design.

  • Organize and facilitate application testing and user acceptance to ensure business requirements are met.

  • Provide second and third-level support for production incidents, coordinating troubleshooting with internal teams and external vendors.

  • Manage and close reported issues across multiple applications.

  • Support multiple projects and internal initiatives, including upgrades, maintenance, and enhancements.

  • Utilize enterprise and department-specific software tools to complete assignments effectively.

Required Skills & Qualifications:

  • 4+ years of experience as a Business Analyst.

  • Strong general technical knowledge with excellent interpersonal and communication skills.

  • Proficiency in process re-engineering, developing business requirements, use cases, and test scripts.

  • Solid understanding of IT concepts and SDLC methodologies.

  • Ability to multi-task and manage multiple projects simultaneously.

  • Experience with enterprise CRM software (Salesforce, SAP, etc.) is highly desirable.

Technical Environment:

  • Azure DevOps

  • MS Visio

  • Microsoft 365 Services

  • SharePoint Online

  • MS Teams

  • Agile Methodologies

  • Enterprise CRM (Salesforce, SAP, etc. desirable)

Job Tags

Contract work,

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